My pharmacist won’t accept the Prescription Discount Card, what do I do? If this happens to you, call Discount Drug Network customer support right away! Every now and then, a Discount Drug Network cardholder calls our customer support number to ask for help because their pharmacist wouldn’t accept the Prescription Discount Card. While this is a rare occurrence, it’s important to know your rights as a consumer and to understand what you should do.
We find that most of the time when this happens, the reason is simply that the pharmacy technician or the pharmacist is not familiar with the Prescription Discount Card or Discount Drug Network. Our pharmacy support team is available for these instances to speak with your pharmacist and help explain how the Prescription Discount Card works and confirm the pharmacy’s participation in our program. Our Prescription Discount Card is accepted at 99% of U.S. pharmacies, so chances are that the pharmacy does already participate but the pharmacist or pharmacy technician might simply need to be educated.
Every now and then, we hear a case where the pharmacist instead tries to push his own pharmacy’s loyalty or discount card. This is NOT the same thing and Discount Drug Network’s Prescription Discount Card and will most likely result in you paying more than you should for your prescription! This happened this week to a cardholder named Taylor. Taylor took her Prescription Discount Card to Target to fill her prescription after looking up her drug price on Discount Drug Network’s website to find the lowest price for her prescription. The pharmacist, however, refused to accept her Prescription Discount Card because he wanted her to use the Target loyalty/discount card. The price for her prescription with the Target card was $500, but when she double-checked with Discount Drug Network’s pricing tool online, she saw that she was only supposed to pay $170! Target was trying to charge almost 3 times as much for her prescription! Fortunately, Taylor called Discount Drug Network’s customer support number, informed us that her pharmacist wouldn’t accept the Prescription Discount Card, and we helped her find another pharmacy nearby that honored the Prescription Discount Card. She got her prescription for $170 and saved over $300!
It is important to note that Discount Drug Network has a drug pricing agreement with Target for our cardholders to use and we process many, many prescription claims each and every month through Target’s pharmacies throughout the U.S. For some reason, however, this particular pharmacist refused to honor this agreement and, as a result, lost Taylor’s business not only this past week but likely forever. Remember, Discount Drug Network empowers our cardholders to shop for and receive the lowest price possible on their prescription drugs. We’re always here to help – by phone, email, or live chat on our website. Remember to use our website to find the lowest price for your prescription. If a pharmacy doesn’t want to honor your cardholder discount, there are many other pharmacies near you who will, and they deserve your business.