It’s now Day 4 of open signup through Obamacare’s online exchanges and troubles still abound. Many Americans have experienced difficulty signing up for health insurance on various state and federal websites. Problems have included poor loading time, error messages, and long waits to get on the websites. The Obama administration initially blamed the problems on enormous amounts of web traffic, but some experts are instead beginning to point the finger at marketplace software glitches.
The sheer size of the online exchanges means that software problems are inevitable. However, one expert told Kaiser Health News that the marketplace software glitches are particularly troubling.
“This is not a glitch. A glitch is a minor problem,” said Robert Laszewski, a consultant and former insurance executive. “The real story is that the Obamacare computer systems simply are not working.”
Other IT experts say that the online exchanges weren’t properly tested before going live, meaning that problems were bound to occur.
If you had problems getting coverage through the online exchanges, here’s what you can do.
The Obama administration insists that the marketplaces will be fixed in a short time. You can wait to go on the sites, since your coverage and federal subsidies will be the same no matter when you sign up. But if you’re eager to get signed up, some insurance companies are allowing customers to enroll for healthcare on their websites.
Coverage options will be the same as on the federal and state-run sites, but the chances for error messages are much lower.